FAQ

Do I need to register before placing an order?

No, you do not need to register to place an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

 

Can I order by phone?

Yes, we do take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click here to shop.

 

What kind of payment methods do you accept?

We accept the following forms of payment:

  • Visa
  • Master
  • Discover
  • American Express
  • Paypal

 

Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

 

Do you restock items that are sold out?

Unfortunately we do not restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store. You may also contact us to check availability. We will need an item name or UPC code to confirm availability.

 

Can I modify or cancel my order?

Yes, we are able to cancel or make changes to your order after you have placed it with us, unless it has not been shipped yet.

 

I cannot find the answers to my questions, how do I reach customer service?

Please click here to contact our customer service or sales support.

 

An item is missing from my shipment?

If an item is missing from your order or/and would like to return a damaged item please contact us right away for returns or to let us know about the missing items.

 

Do you ship to my country?

Seven Island ships worldwide.

 

What will be my payment choices?

For domestic customers we accept all major credit cards as payment (Visa, MasterCard, Discover or American Express), checks, Paypal and wire transfer. As for international orders we accept only PayPal and wire transfer if you have any questions or requests regarding payments please contact us.

 

When my order ship and what will be my shipping charge?

Shipping is calculated after the order is processed in our office. Every order consists of different destination, size, quantity and type of items that require us to manually calculate your shipping charge. Simply add items to your cart and proceed to the checkout page where you will be offered Shipping Method choices. Most orders ship within 72 business hours unless special requests are made or the order is custom.

 

When my credit card will be charge?

Seven Island™ usually charges for an order 72 business hours before your package is shipped, in order to process the order. Seven Island reserves the right to charge for an order up to 2 weeks before the actual ship date in order to process the order and prepare the merchandise.

 

Is there a minimum order amount?

Yes, minimum orders for wholesale account are $150 but minimum quantity per item varies.

 

How can I order from Seven Island?

Seven Island can be reached by phone, email or you can place an order online. Whatever method of communication is easiest for you is how we’d like you to contact us. Click here to access our contact info.

 

What is the turnaround time of shipping once I've place a order?

We generally ship within 1-3 business days of receiving your order. Orders placed very close to holidays or at conventions may take slightly longer. Complete custom orders can take up to 6 months, some exceptions may occur.

 

It is possible to print my company logo or custom design on the item?

Yes, we can print your company logo or location on the items. Minimum order and items quantity varies.

 

Can I use my own carrier to ship my order?

Yes, you can provide your FedEx or UPS account number and we will gladly ship your order via your carrier.